Tubbservatory Round-Up – Tools and Resources for Your MSP
Tubbservatory: The December 2024 Round-Up Video
Tubbservatory Round-Up #36: December – Week 1
#1 Honouring the Best in the MSP Industry
Do you think you’re the best MSP? Well, now’s your chance to prove it with the 2024 MSP Awards by SuperOps.
Each year SuperOps recognise the creme de la creme of global MSPs, and there are 10 categories to choose from. So there’s something for everyone, whether you’re a newbie MSP or a seasoned pro.
As well as gaining industry-wide recognition, there are cash prizes and giveaways.
The process is quick and easy, and you could be the next MSP superhero to grace the SuperOps Hall of Fame! What are you waiting for!
#2 How to Boost IT Client Satisfaction and Tailor Customer Service
And talking of winning, if you’re looking to increase your MSP client satisfaction then Calum Scott of AnswerConnect has an excellent guide.
I especially like the advice Scott provides on helping clients find you.
#3 MSPs Finding New Clients on LinkedIn
And if you’re looking to win more businesses then follow Paul Green’s advice on finding new MSP clients on LinkedIn.
Green outlines three important tips on how to improve things on your LinkedIn profile to get people’s attention and encourage them to engage with you.
#4 Recommended Books for MSPs
A book I’d highly recommend is “Helpdesk Habits: Become a Helpdesk Superhero and Make Yourself Indispensable” by Mark Copeman.
I genuinely believe this book should be mandatory reading for all MSPs, so do yourself a favour, and go and grab copies for you and your team.
#5 I Can’t Believe It’s Been 12,784 Days!
I loved this video from Phylip Morgan as he celebrates 35 years of tech entrepreneurship.
Morgan, a hugely respected name in the Managed Service space, shares his valuable insights on 12,784 days in business.
Congratulations, Phyl, you legend!
Tubbservatory Round-Up #36: December – Week 2
#1 Friendly Reminder: SAT Can Be Enjoyable
According to Verizon’s Data Breach Investigations Report, 68% of breaches involve a human element. A quick click, an opened attachment, or an unlocked laptop—that’s all it takes to open the door to attackers.
Which is why Security Awareness Training is so important for MSPs, and one SAT tool that has caught my eye is Huntress’s approach through Animated Storytelling That Hits Home.
Engaging characters like DeeDee in Huntress’s videos help make SAT enjoyable. But beware, she’s no angel.
To find out more, check out James O’Leary’s excellent article on how SAT can be Enjoyable.
#2 Solving 8 Common MSP Scaling Challenges
As an MSP looking to grow, it is inevitable that your business will face a range of scaling challenges with the potential to throw you off course.
So this new eBook on MSP Scaling from Uptime should prove useful.
The ebook looks at topics such as Growth Vs Scaling – what’s the difference? How to make the right decisions for investment that contributes to growth, and how to identify common growth barriers.
This free eBook is available for download now.
#3 Bellini Capital Company NineMinds Debuts Free Open Source PSA for MSPs
Jessica Davis at ChannelE2E reports that NineMinds, a Bellini Capital company focused on AI tools to help MSPs automate some ticketing functions, is rolling out a new and disruptive tool for the MSP market – an open source PSA (professional services automation) platform.
NineMinds CEO Robert Isaacs says that Alga PSA will be available in both on-premise and hosted versions.
#4 The Ultimate WCAG Checklist: Your Complete Guide to Website Accessibility
Now, does your MSP website meet accessibility standards?
Well stop wondering by using The Ultimate Website Accessibility Checklist from Ahmed Khalifa of PurpleBytes.
This checklist will allow you to reach more clients, make your site accessible and improve your SEO and user experience for everyone.
#5 The Tech Tribe Local Meetups
MSPs should check out The Tech Tribe Local Gatherings, monthly peer groups where MSP owners, vendors and other IT community members get together to exchange ideas, best practices and discuss how to succeed in the world of Managed Services.
The brainchild of the illustrious leader of The Tech Tribe, Nigel Moore, these groups are free to attend thanks to the generous sponsorship of Pax8 and time volunteered by the group leads.
Highly recommended!
Tubbservatory Round-Up #36: December – Week 3
Christmas Chaos: Richard Tubb’s Hilarious Blooper Reel
Richard Tubb is bringing the laughs with a behind-the-scenes blooper reel, showcasing the funniest outtakes, tech mishaps, and tongue-tied moments of the season. Perfect for MSPs, IT pros, and anyone in need of a good chuckle, this special reminds us of the lighter side of content creation.
Whether it’s festive fails or candid comedy, this video has it all. So, grab a cup of cocoa, hit play, and let’s celebrate the holiday season with a smile. Ho, Ho, Ho—Merry Christmas! 🎅
🎥 Watch now on Richard Tubb’s YouTube Channel.
Let us know your favourite blooper in the comments below! Don’t forget to like, share, and subscribe for more IT insights and a sprinkle of festive fun.
Tubbservatory Round-Up #36: December – Week 4
#1 Daisy Pike Announced as Oxygen Influencer of the Year
We start with huge congratulations to Daisy Pike of Pax8, who has been announced as the Oxygen Influencer of the Year for 2024!
Daisy only joined the IT industry in 2021, and now leads Pax8’s EMEA Solutions Consultants business.
Oxygen Influencers is the brainchild of Doug Woodburn of IT Channel Oxygen, and highlights 25 individuals driving positive change in the industry.
Congratulations to Daisy, and all the Oxygen Influencers for their great work!
#2 MSP M.I.N.D.S.E.T Mastermind
And speaking of high achievers, the coach to many of the rock stars of the MSP industry, Fiona Challis, has announced a unique new MSP MINDSET Mastery programme for 2025.
If you’re ready to scale your MSP in 2025, then Fiona’s masterminds usually sell out quickly — so apply now!
#3 Cyberthreat Predictions for 2025 From Barracuda’s Security Frontline
Now, an article that caught my eye was “Cyberthreat Predictions for 2025” by Tilly Travers of SmarterMSP.
Citing experts from Barracuda MSP’s front line, this article features global, EMEA and Asia Pacific threat advice, which every MSP should be aware of.
#4 IT Pro Tuesday: Get Free Tools & Tips Each Week
If you enjoy the weekly Tubbservatory videos, then you’ll probably enjoy IT Pro Tuesday from Hornetsecurity!
Every Tuesday, subscribers receive an email with top tips and tools from the cybersecurity community — everything aimed at helping you do your job better and more easily.
#5 Watch: Tiny Robot ‘Kidnaps’ 12 Big Chinese Bots From a Shanghai Showroom, Shocks World
Chilling news from Shanghai as a tiny robot kidnaps 12 big bots from a showroom.
Now, before you scoff, yes, this incident was a test, but one which went in a crazy direction.
The video has to be seen to be believed, and I, for one, welcome our new robot overlords.
Links to the Resources Mentioned in this Round-Up
From Week 1
- Honoring the Best in the MSP Industry
- How to Boost IT Client Satisfaction and Tailor Customer Service
- MSPs Finding New Clients on LinkedIn
- Recommended Books for MSPs
- I Can’t Believe It’s Been 12,784 Days!
Mentioned in Week 2
- Friendly Reminder: SAT Can Be Enjoyable
- Solving 8 Common MSP Scaling Challenges
- Bellini Capital Company NineMinds Debuts Free Open Source PSA for MSPs
- The Ultimate WCAG Checklist: Your Complete Guide to Website Accessibility
- The Tech Tribe Local Meetups
Week 3
And Week 4
- Daisy Pike Announced as Oxygen Influencer of the Year
- MSP M.I.N.D.S.E.T Mastermind
- Cyberthreat Predictions for 2025 From Barracuda’s Security Frontline
- IT Pro Tuesday: Get Free Tools & Tips Each Week
- Watch: Tiny Robot ‘Kidnaps’ 12 Big Chinese Bots From a Shanghai Showroom, Shocks World
How You Can Help
As we conclude Tubbservatory Round-Up #36, the final edition of 2024, the festive season is behind us, and a bright new year awaits!
Got something to share? Whether it’s an innovative tool, an insightful article, or a clever tip, drop it in the comments below. Let’s start the year strong—your contributions are invaluable!
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