Tubbservatory Round-Up – Tools and Resources for Your MSP
This month’s topics include: MSP security, profitability tools, industry events, marketing tips for MSPs, and expert advice on pen-testing, zero trust, and AI compliance.
Tubbservatory: The April 2024 Round-Up Video
Tubbservatory Round-Up #28: April – Week 1
#1 The Pax8 Guide to Powerful Productivity
Build. Work. Flow. That’s the mantra from Pax8 as they announce a powerful productivity gain with the integration of Microsoft, Adobe and Exclaimer solutions for MSPs.
With 93% of MSPs looking to increase their productivity, Pax8 has also produced The Pax8 guide to powerful productivity that gives advice on integration, productivity and selling these solutions to your MSP clients.
Given you probably already have these tools in your stack, this should be a powerful free download
#2 PRIME+ Speech Protector and Signal Jammer
If you or your MSP clients are serious about your privacy and security, then this device may be of interest.
The PRIME+ Speech Protector and Signal Jammer from data protection specialists EO Security is suitable for protecting offices, meeting rooms and other areas where sensitive information is discussed.
#3 Pen Testing as a Service from Endida
Talking of security, if you’re looking for an MSP-friendly penetration testing for your clients, then Endida’s Pen-Test as a Service (PTaaS) offering is powerful.
I recently tested the service with a Pen Test of my home network, and I was blown away by the quality of the reports. Plus Endida offer unlimited free re-testing.
#4 Paul Green’s MSP Marketing Podcast – Episode 220
Paul Green is back with his MSP Marketing Podcast, and it’s better than ever!
In his latest episode, “MSPs: this tool sells more to your client’s”, Paul dispels five marketing myths that are holding us back.
Check out the full show for great content and ideas.
#5 SuperOps SuperSummit Returns to London on 19th April 2024
Mark April 19th in your diary, as the great and the good of the UK Managed Services community descend on London for the 3rd MSP SuperSummit!
Hosted by SuperOps, the SuperSummit 2024 London has gained a reputation for being different to other events with a strict “no pitching” policy.
Instead, expect peer collaboration & networking.
Team Tubb will be there, and I’m hosting a SuperMSPs of Europe session with Vera Tucci, Scott Riley and Mark Taylor.
This event is open to everyone in the Managed Services space, and registration is now open!
Tubbservatory Round-Up #28: April – Week 2
#1 Uptime – MSP Operations, Delivered
MSP Operations, Delivered.
That’s the motto of the newly re-branded Uptime – a 24/7 White Label Remote-Based Helpdesk, NOC, Dedicated Tech and Project Solution for Managed Service Providers.
Uptime is a result of the recent merger between Inbay and Uptime Solutions, and gives MSPs lots of options for delegated and outsourced services from this new powerhouse.
Good luck to Bradley Munday, Jason Kemsley and the whole Uptime team on this new chapter!
#2 The CompTIA Industry Outlook 2024 Report
The CompTIA IT Industry Outlook 2024 Report is now available, and it gives us some interesting insights.
Three of the takeaways from CompTIA’s survey of IT professionals and MSPs included:
- Tech providers using AI to run their business better
- Beyond-the-basics cybersecurity becoming a channel
- Skills imperative, and productivity being the key driver for ‘Digital Transformation’
This report is well worth downloading and reading.
#3 Michael George Takes the Reigns as CEO of Syncro
Meet Syncro’s new CEO!
Managed Services industry legend Michael George has taken the reigns at Syncro.
In this on-demand recording of a fireside chat, Michael answers questions submitted by partners and shares more about his vision for the company’s future.
#4 Subdomain Hijacking a Threat to New Gmail Security Changes
The recent Gmail security rule changes promised to reduced spam and help users stay safe, through enforcing standards on bulk emailers.
But security researchers at Guardio Labs have uncovered a “sprawling campaign of subdomain hijacking” that could undermine Google’s attempt to protect Gmail users from malicious mass emailing campaigns, reports Davey Winder for Forbes.
If you do any sort of email marketing, I’d recommend reading this article.
#5 SuperMSPs of Europe Sharing Their Success Blueprint at the SuperSummit
The SuperMSPs of Europe will be sharing their success blueprint with us at the MSP SuperSummit in London on Friday 19th April 2024.
Vera Tucci of T-Consulting, Mark Taylor of Chorus and Scott Riley of Cloud Nexus will be headlining the event speaking with me on stage about the secrets to their success.
The SuperSummit promises to be an amazing day for MSPs. Check out the full line-up of speakers and activities — I hope to see you there!
Tubbservatory Round-Up #28: April – Week 3
#1 Don’t Pay the Ransom – A Three-Step Guide to Malware Protection
Don’t Pay The Ransom.
That’s the message from Barracuda MSP in their new eBook, a three-step guide to ransomware protection.
In this guide, you will learn about best practices in dealing with ransomware attacks, such as:
- Protecting client credentials
- Securing web applications and access
- Backing up client data
The eBook is now available as a free download.
#2 Mi-Crow Acquired by Kinrock
News that popular UK-based MSP learning provider Mi-Crow has been acquired by Kinrock.
The deal will mean that Mi-Crow’s catalogue of training on Cyber Awareness, Microsoft Teams, Mental Health at Work, Microsoft365 and more will be expanded and grow.
Congratulations Linda Shane, Mike Shane and the team at Mi-Crow!
#3 ChannelHolic – A Source for High-Quality MSP News
Talking of news, if you’re looking for a high-quality source of MSP news, then I highly recommend ChannelHolic.
Channelholic is run by industry veteran journalist Rich Freeman, and delivers top quality insights and relevant news that any MSP or vendor will find valuable.
#4 Privacy Compliance in the AI Era
What does privacy compliance in the AI era mean?
A video that caught my attention was Robert Baugh of Keepabl, a leading advisor and privacy practitioner, speaking to The NILG.AI Podcast about the privacy compliance challenges entrepreneurs face in the AI era.
They discuss topics such as GDPR, the AI Act, and the US executive order and its impact on AI.
This interview is well worth watching.
#5 MSPGeekCon 2024 – May 19th-21st, Orlando, Florida
MSPGeekCon 2024 takes place May 19-21st in Orlando, Florida!
At MSPGeekCon, your technician takes centre stage, and the event offers hands-on knowledge through diverse tracks covering People, Process, and Automation.
Tickets are available now.
Tubbservatory Round-Up #28: April – Week 4
#1 The MSP Cybersecurity Journey eBook
An eBook that caught my eye is The MSP Cybersecurity Journey: Guiding Your Customers Toward Success.
The teams at cybersecurity specialists Huntress & DNSFilter teamed up to create this guide to help MSPs learn how to tailor the security conversation with their clients based on maturity.
Some of the topics the eBook covers include:-
- Which security measures should your clients take as their business grows?
- How you can counsel your MSP clients on security and relate it to what matters most.
- Plus, what client’s should prioritise in Cybersecurity when IT budgets are constrained.
This is an excellent free eBook, available now for download.
#2 How to Measure Profitability to Make Your MSP Business More Robust
There’s an old adage that states, if it’s not measured, it’s not managed. Therefore, profitability is one of the most important metrics you should be measuring as a business owner.
So, here’s a guide on How to Measure Profitability to Make Your MSP Business More Robust.
Written by my Tubblog colleague Stephen McCormick, this guide shows how to attract profitable MSP clients and make your existing MSP client’s more profitable, too.
#3 Zero Trust Network Access for Managed Service Providers
What is Zero Trust Network Access?
Marc Barry of Enclave provides this excellent guide to Zero Trust Network Access for Managed Service Providers.
If your MSP client’s are still using VPNs, then you’ll want to check out this guide.
#4 Freelancer Magazine for the Nimble MSP
If you’re a nimble MSP, then this magazine might appeal to you.
Freelancer Magazine is focused on companies of one, sharing knowledge and getting connected.
Packed with stories and strategies to take you from frazzled freelancer to a confident business owner and grow a business you love.
#5 BeMSP Hosts MSPCon 2024 in Paris on 6th June 2024
MSPs of France will be descending upon Paris on 6th June for MSPCon 2024.
Hosted by BeMSP, I can tell you that having keynoted this event before as a speaker, it’s an amazing collaboration of Managed Service Providers sharing ideas, insights and best practices.
This year’s keynote speaker is Olivier Havette of Lenet, and registration for MSPCon is now open!
Links to the Resources Mentioned in this Round-Up
From Week 1
- The Pax8 Guide to Powerful Productivity
- PRIME+ Speech Protector and Signal Jammer
- Pen Testing as a Service from Endida
- Paul Green’s MSP Marketing Podcast – Episode 220
- SuperOps SuperSummit Returns to London on 19th April 2024
Mentioned in Week 2
- Uptime – MSP Operations, Delivered
- The CompTIA Industry Outlook 2024 Report
- Michael George Takes the Reigns as CEO of Syncro
- Subdomain Hijacking a Threat to New Gmail Security Changes
- SuperMSPs of Europe Sharing Their Success Blueprint at the SuperSummit
Week 3
- Don’t Pay the Ransom – A Three-Step Guide to Malware Protection
- Mi-Crow Acquired by Kinrock
- ChannelHolic – A Source for High-Quality MSP News
- Privacy Compliance in the AI Era
- MSPGeekCon 2024 – May 19th-21st, Orlando, Florida
And Week 4
- The MSP Cybersecurity Journey eBook
- How to Measure Profitability to Make Your MSP Business More Robust
- Zero Trust Network Access for Managed Service Providers
- Freelancer Magazine for the Nimble MSP
- BeMSP hosts MSPCon 2024 in Paris on 6th June 2024
How You Can Help
As Tubbservatory Round-Up #28 comes to a close, we’re looking ahead to May!
Have you got something awesome to share? Whether it’s a nifty tool or a resource that’s piqued your interest, drop it in the comments below and let’s keep the laid-back knowledge exchange going strong. Your input matters!
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I'm a small business owner, technical writer and blogger, with 15 years experience in corporate IT. I frequently attend MSP peer groups and create content relevant to IT service providers and business owners.
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