Tubbservatory Round-Up – Tools and Resources for Your MSP
This month’s topics include: Cloud Computing, Cyber Defence, Cybersecurity, Hackers, ChatGPT.
Tubbservatory: The February 2024 Round-Up Video
Tubbservatory Round-Up #26: February – Week 1
#1 Get Your Cloud Business in Shape for 2024
We kick this week off with a bang as James Steel of Akamai Linode — or should we call him Jim Steel — inspires you to start 2024 with purpose, direction, and energy!
In this fun video, James dives into the world of cloud computing, featuring insights, know-how and moves that will help ensure your MSP is in shape to tackle 2024 head-on!
Bravo James and the team at Akamai for delivering this content in such a fun and engaging way!
#2 When You Should Always Keep a Banana to Hand
If you want to be productive, here’s why you should always keep a banana to hand!
Lucy Barfoot of Automation Ninja’s shares some great productivity tools and tips in this fun, but productive, article!
#3 For MSPs, It’s Time to Go Pro
For Managed Service Providers, it’s time to go pro.
Rich Freeman of Channelholic writes a powerful and thought provoking article on why professionalism and professionalisation are badly needed in a crowded MSP field of sometimes less than reputable managed service providers.
#4 CES 2024 – New Tech That You Can Actually Buy!
The annual Consumer Electronic Show, or CES, recently took place in Las Vegas and Shannon Morse has a great roundup of the New Tech from CES 2024 that you can actually buy now!
The new products from Corsair and Lenovo will be of special interest to my fellow tech geeks, I mean, MSPs!
#5 Webinar: The New Normal: AI-Powered Novel Email Threats
And finally, a heads-up that I’ll be hosting a webinar on 6th February exploring how MSPs can deal with AI-Powered Novel Email Threats.
I’ll be joined by Nishant Taneja of Barracuda MSP and we’ll be sharing how cyber criminals are using AI to develop novel email attacks that are undetectable by traditional security solutions, and how your MSP can prepare for this.
Registration is now open!
Tubbservatory Round-Up #26: February – Week 2
#1 The Next Generation Cyber Defence
Pen Testing, but not as you know it.
We kick off this week spotlighting Endida, a UK-based Next Generation Cybersecurity vendor for MSPs.
Endida offers penetration testing for MSPs, and unusually, offers unlimited retesting within a 30-day period.
The business also offers 12 month subscriptions for Pen Testing services.
One to check out!
#2 Let’s begin the New Year with a Special Gift for the SuperOps Community!
Talking of Next Generation, Next-Gen MSP platform SuperOps have teamed up with MSP marketing expert Nate Freedman to offer their community members the opportunity of a free website review.
Join the free SuperOps community and fill in the form to apply!
#3 Blog Roll Update for 2024
On the subject of community, MSP Legend Karl Palachuk has recently updated his blog roll of MSP blogs he recommends!
Rich Freeman at Channelholic, Howard Cohen – The Business Technologist and yours truly all get a shout out.
#4 Enhance your Microsoft 365 Security with Overe’s Free Assessment Tool
A free tool for MSPs that recently caught my attention is Overe’s M365 Assessment Tool.
Offering Cybersecurity insights, Overe’s free tool gives real-time alerts, Dark web surveillance and can be setup in under 2-minutes, making this an obvious choice for MSPs to check-out at no cost at all!
#5 CompTIA Community – UK & Ireland Meeting
March 5th 2024 is the date, and Manchester, UK is the location for the next CompTIA UK & Ireland community Meeting.
The event is a full day of content and educational sessions designed to help you grow and improve your MSP business.
Highly recommended!
Tubbservatory Round-Up #26: February – Week 3
#1 How Hackers Are “Blending In” to Evade Detection
We kick off this week with a short video on How Hackers Are “Blending In” to Evade Detection.
Threat actors have refined the art of deception. In this video, Matt Kiely, Principal Security Researcher at Huntress, discusses how attackers use living off the land binaries (LOLBins) as active camouflage in intrusions, why they abuse built-in tools like PowerShell and WMI, and shares other interesting findings from Huntress’ SMB Threat Report.
#2 You can Delegate like a Pro Using Loom and ChatGPT
Standard Operating Procedures, or SOPs, are a big part of Managed Service Providers daily lives, but creating them can be a chore.
But did you know you can use ChatGPT to create SOP’s for you?
In this LinkedIn post, AI-expert Jodie Cook explains how you can use the Loom screen recorder and ChatGPT to produce documentation for essential processes in minutes, not hours.
Thanks, Jodie!
#3 Get Your Free MSP Marketing Magazine Mailed to You Today
Have you checked out the MSP Marketing Magazine from Paul Green?
It’s a free magazine full of quick and powerful ideas to improve your MSP marketing.
Both printed and digital copies are available, and did I mention it is free?!
#4 A Five-Step AI Strategy for SMB IT Professionals
What does AI mean for MSPs in a practical sense?
In his latest article, MSP legend Karl Palachuk shares his thoughts with A Five-Step AI Strategy for SMB IT Professionals.
#5 Brigantia Insider Threat Roadshow
And finally, a heads-up that the Brigantia Insider Threat Roadshow hits the UK in February.
With presentations and discussions on the topic of Cybersecurity, last year’s roadshow received great feedback from attendees.
The roadshows take place in London, Birmingham and York on the 21st, 22nd and 23rd February, and registration is now open.
Tubbservatory Round-Up #26: February – Week 4
#1 Help MSPs Find Solutions to Their ‘People’ Challenges
Recruiting and retaining top quality staff is a huge challenge for Managed Service Providers, so this newcomer to the UK’s MSP scene should be a welcome addition.
Humnize helps MSPs find solutions to their ‘people’ challenges by empowering MSPs to build, develop, and retain a highly skilled workforce.
Humnize services are focused on identifying and filling skills gaps, and providing tailored HR services that foster higher levels of employee engagement and job satisfaction.
#2 Increase the Range of Products You Offer
And talking of people, if your MSP has ever felt the pain of being landed with a big project that disrupts your service delivery, then this solution may help.
When you need help with resources or specialised skills for projects, then MSP specialists Inbay and Uptime are offering white-labelled project services for everything from Office 365 migrations to virtualisation projects.
#3 Magically Create Stunning Onboarding Docs with AI
A cool tool that caught my eye recently is Guidde, which allows you to magically create stunning video documentation.
Simply click a browser extension to capture your workflow, stop when you’re done, and Guidde’s AI creates a step-by-step description of your workflow.
This could be powerful for MSPs creating Standard Operating Procedures.
#4 The SSO Wall of Shame
From the awesome to the appalling.
We all know that single sign-on, or SSO, helps organisations manage user accounts across dozens of vendors, reducing cybersecurity worries — so why do so many SaaS vendors charge extra for SSO?
Well, Rob Chahin wants this to change and has created the SSO Wall of Shame.
C’mon now SaaS vendors — do better!
#5 Stand Strong in the Face of Cyber Threats
And finally, the Cloud & Cybersecurity Expo comes to Excel in London on 6th-7th March 2024.
Thousands of Cybersecurity professionals and MSPs are expected to attend, including Mostyn Thomas and the cybersecurity team from Pax8.
I’ll be there too, so if you’re headed to London, let me know in the comments so we can say hello!
Links to the Resources Mentioned in this Round-Up
From Week 1
- Get Your Cloud Business in Shape for 2024
- When You Should Always Keep a Banana to Hand
- For MSPs, It’s Time to Go Pro
- CES 2024 – New Tech That You Can Actually Buy!
- Webinar: The New Normal: AI-Powered Novel Email Threats
Mentioned in Week 2
- The Next Generation Cyber Defence
- Let’s begin the New Year with a Special Gift for the SuperOps Community!
- Blog Roll Update for 2024
- Enhance your Microsoft 365 Security with Overe’s Free Assessment Tool
- CompTIA Community – UK & Ireland Meeting
Week 3
- How Hackers Are “Blending In” to Evade Detection
- You Can Delegate Like a Pro Using Loom and ChatGPT
- Get Your Free MSP Marketing Magazine Mailed to You Today
- A Five-Step AI Strategy for SMB IT Professionals
- Brigantia Insider Threat Roadshow
Week 4
- Help MSPs Find Solutions to Their ‘People’ Challenges
- Increase the Range of Products You Offer
- Magically Create Stunning Onboarding Docs with AI
- The SSO Wall of Shame
- Stand Strong in the Face of Cyber Threats
How You Can Help
Wrapping up Tubbservatory Round-Up #26 as we roll into March!
Got something cool to share? Whether it’s an awesome tool or a resource that’s caught your eye, spill the beans in the comments, and let’s keep the easy-going knowledge exchange flowing. Your thoughts mean a lot!
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I'm a small business owner, technical writer and blogger, with 15 years experience in corporate IT. I frequently attend MSP peer groups and create content relevant to IT service providers and business owners.
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