What does it really mean to be an All Encompassing MSP?
Now more than ever businesses are in need of dependable service partners who can quickly adapt and react to their changing needs, but many MSPs are missing the mark.
I joined RapidFire Tools to present an enlightening three part webinar series where I shared how you can cover all bases to become the ‘All Encompassing MSP’.
How can you prevent your customers becoming dissatisfied and turn your MSP into a proactive, All Encompassing MSP?
This is the question I answered in my webinar with Kaseya’s Rapid Fire Tools on the 27th of January.
The AE MSP – It’s totally possible to become the All-Encompassing MSP
During the first session in the webinar series (the next two are in February and March), I explored the benefits of being truly proactive in your MSP service.
In my experience, many MSPs wrongly think they are already proactive but are missing the mark in several areas.
This can lead to dissatisfied customers and confusion over why. In my talk, I explain the difference in customer perception when they interact with an MSP who can immediately prove their proactive nature.
The interactive webinar asked what it is to be an All Encompassing MSP and why it doesn’t mean ‘do everything’! Check out the replay to:
- Learn how to proactively listen to customers needs and deliver to them, exactly when they need it
- How to define and create a responsive service delivery model for your MSP
- My insights into the critical tools which help to empower MSPs.
After the live session, there was a peer-to-peer discussion and the opportunity to ask questions, so make sure you watch those too!
How to access the recording of this session
This presentation was recorded and has been made available to view on-demand.
Click here to access the replay. The video has been added to the original registration page, but you don’t need to sign up to watch it. Just click play and enjoy!
Prepare your MSP for Proactivity
Our industry is saturated with fragmented service providers at a time when the market demands more responsive, adaptable and proactive MSPs.
Are you ready to become an all encompassing MSP and make an impact?
The first of this three part webinar series will equip you with the tools you need to create a solid service delivery model and understand the importance of demonstrating a proactive approach.
Learn how to be an all encompassing MSP without ‘doing everything’ and set yourself apart from your competition.
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Richard Tubb is one of the best-known experts within the global IT Managed Service Provider (MSP) community. He launched and sold his own MSP business before creating a leading MSP media and consultancy practice. Richard helps IT business owner’s take back control by freeing up their time and building a business that can run without them. He’s the author of the book “The IT Business Owner’s Survival Guide” and writer of the award-winning blog www.tubblog.co.uk
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