Do you ever call a telephone call centre and get frustrated with the multiple menu options? Press 1 for Billing, Press 2 for Help…
Every Friday I share one of my favourite finds of the week — a website, tool or an app that has impressed me.
My Friday Favourite this week is Please Press 1 – Skip UK Automatic Telephone Menus
What is it?
Please Press 1 is a website that helps you quickly find telephone numbers that many companies hide away and see the phone menu options you need to press before you even call.
How much does it cost?
Please Press 1 is free to use.
Skip UK Automatic Telephone Menus
We’ve all experienced the frustration of phoning a call centre and then being given a barrage of options.
“Press 1 for Finance, 2 for Customer Service, 3 for HR, 4 for any other option”, then “Press 1 for Billing, 2 for Bill Queries…” and so on.
It’s frustrating and it’s time-consuming, especially if you just want to speak to a human being.
That’s why the Please Press 1 website is so useful!
Please Press 1 was created by Nigel Clarke after he became increasingly frustrated with companies forcing him through a seemingly endless list of menu options.
As Nigel says “What really annoyed me was that I had bought a product or service from them but, now they had me as a customer they didn’t care – they were wasting my time making me work through a maze of menu options in the hope that I might eventually get to speak to someone who could help me.”
Visit the Please Press 1 website and enter the company, service or phone number you require.
The website will tell you the telephone number you need to call and give you the menu options you need.
Then, simply call the number, and as each menu option starts, press ahead!
Once you’ve got through the menu options for the call centre, you could then combine this with WeQ4U – Skip Call Centre Queues to mean you don’t have to spend any time queuing at all!
How can I get it?
To find a telephone number or menu option, visit the Please Press 1 website.
You can also follow @PleasePress1 on Twitter, visit the Please Press 1 Facebook page, or follow PleasePress1 on LinkedIn.
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Richard Tubb is one of the best-known experts within the global IT Managed Service Provider (MSP) community. He launched and sold his own MSP business before creating a leading MSP media and consultancy practice. Richard helps IT business owner’s take back control by freeing up their time and building a business that can run without them. He’s the author of the book “The IT Business Owner’s Survival Guide” and writer of the award-winning blog www.tubblog.co.uk
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