Latest in Customer Service

Elevate Your Client Retention Strategy with Outstanding Customer Service

Client retention is a concern for any managed service provider (MSP) who wants a healthy and profitable business. If you’re not careful, slips in service and poor communication could result…

By Stephen McCormick | 23 August 2024

How To Succeed with Excellent MSP Customer Service – TubbTalk 79

Richard talks to Andrew Wallace of SmileBack about MSP Customer Service and how the SmileBack tool improves customer engagement.

By Richard Tubb | 19 October 2020

How to be a Helpdesk Super Hero – TubbTalk #71

By Richard Tubb | 27 April 2020

How IT Companies can Significantly Improve Their Customer Service -TubbTalk #40

By Richard Tubb | 15 October 2018

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Posts 1 - 14 of 14

Elevate Your Client Retention Strategy with Outstanding Customer Service

How To Succeed with Excellent MSP Customer Service – TubbTalk 79

How to be a Helpdesk Super Hero – TubbTalk #71

How IT Companies can Significantly Improve Their Customer Service -TubbTalk #40

How to Provide Better Customer Services with ConnectWise – TubbTalk #22

The difference between responding and reacting to angry customers

The value in learning to say No

How to demonstrate business value to your clients

Is Your “Customer Service” About Your Customer Or Is It About You?

Lessons from T-Mobile on how to convert a Raving Fan into an Active Critic

Important Service Message from BT Business Broadband – “We Suck!”

Demon Internet – Go To Hell

How (not) to treat customers

Pulling a Tuttle

Latest in Customer Service

Elevate Your Client Retention Strategy with Outstanding Customer Service

How To Succeed with Excellent MSP Customer Service – TubbTalk 79

Posts 1 - 14 of 14

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