Hiring the Right Staff and Delivering a Profitable IT Managed Service- TubbTalk #12

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What can an IT Managed Service Provider learn from McDonald’s burgers and UK crime drama, The Sweeney?

Hiring the right staff and delivering a profitable IT Managed Service

In episode 12 of TubbTalk, recorded at Old Trafford Stadium, home of Manchester United Football Club, I speak with Andy Pope, a former MSP owner and the Managing Director of The Consort Group.

Andy and I discuss:-

• Why Andy refers to Break/Fix as “Sweeney Support”.
• Who are the Consort Group?
• What have been the major changes in the MSP market?
• Tackling the IT Skills Shortage – Hiring vs Outsourcing
• Understanding Digital Natives and Digital Migrants
• What should IT employers look for in new hires?
• How McDonald’s demonstrate consistency through processes.
• How to deliver profitable client support services.
• The value in standardisation for Managed Services.
• If Andy were to start an MSP again today, what would he do differently?
• Why becoming a trusted advisor is more profitable than being a techie.
• The value in sticking to what you’re good at.
• The power in IT companies collaborating over competing.
• Who is the better superhero, Superman or Spider-Man?

Watch the Video

You can also watch the video of my interview with Andy Pope.

Mentioned in this episode

• The Email Laundry
• MSP Raise Your Game Road show
• Infrascale
• AVG
• Epson
• Tigerpaw
• Old Trafford, Manchester United Football Club
• The Consort Group
• The Sweeney
• CompTIA
• Integral IT

Interview Transcript

TubbTalk 12 with Andy Pope and Richard Tubb

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