Desktop Standard Corporation sent a Press Release out yesterday to inform they were being acquired by Microsoft.
I’ve been using Desktop Standard products for a few years, from Profile Maker through to Policy Maker and others. If you’ve never come across DTS products before, and you work in an environment with Active Directory, Microsoft Outlook, or where you have to manage a large user base, then products such as Policy Maker can make your life so much easier.
If I had one complaint about Desktop Standard since they’ve grown in size over the past few years, it’s that the aspects of their Technical Support such as their previously excellent Usenet newsgroups (now all gone and replaced with web forums) and web-site content such as their Support Knowledgebase haven’t been upto scratch for quite a while, leaving you in a position where you have to contact their Support Department (who admittedly, are excellent) about every small query – rather than being able to help yourself first.
The fact that DTS are based in New Hampshire in the USA means that there can be a time difference when working with their Support Department too.
Hopefully this purchase of DTS by Microsoft will see this area of their business, as well as many others, grow and become more successful. Fingers crossed!
I’ve been using Desktop Standard products for a few years, from Profile Maker through to Policy Maker and others. If you’ve never come across DTS products before, and you work in an environment with Active Directory, Microsoft Outlook, or where you have to manage a large user base, then products such as Policy Maker can make your life so much easier.
If I had one complaint about Desktop Standard since they’ve grown in size over the past few years, it’s that the aspects of their Technical Support such as their previously excellent Usenet newsgroups (now all gone and replaced with web forums) and web-site content such as their Support Knowledgebase haven’t been upto scratch for quite a while, leaving you in a position where you have to contact their Support Department (who admittedly, are excellent) about every small query – rather than being able to help yourself first.
The fact that DTS are based in New Hampshire in the USA means that there can be a time difference when working with their Support Department too.
Hopefully this purchase of DTS by Microsoft will see this area of their business, as well as many others, grow and become more successful. Fingers crossed!
RICHARD TUBB
Richard Tubb is one of the best-known experts within the global IT Managed Service Provider (MSP) community. He launched and sold his own MSP business before creating a leading MSP media and consultancy practice. Richard helps IT business owner’s take back control by freeing up their time and building a business that can run without them. He’s the author of the book “The IT Business Owner’s Survival Guide” and writer of the award-winning blog www.tubblog.co.uk
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