Logging a Support Call with Dell, but only have the Service Tag or Express Service Code and the Dell web-site is asking for both items?
There’s a handy utility to convert your information between the two at
RICHARD TUBB
Richard Tubb is one of the best-known experts within the global IT Managed Service Provider (MSP) community. He launched and sold his own MSP business before creating a leading MSP media and consultancy practice. Richard helps IT business owner’s take back control by freeing up their time and building a business that can run without them. He’s the author of the book “The IT Business Owner’s Survival Guide” and writer of the award-winning blog www.tubblog.co.uk
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2 thoughts on How to Convert Dell Service Tags to/from Express Service Codes
JACQUES
6TH JUNE 2008 02:43:16
clicking on the site you mention has the disadvantage that the Express code must be filled out including the dashes however I've no dashes on the original Express code on my computer so many end users can not use the site you mention however when going to the original site http://www.creativyst.com/Doc/Articles/HT/Dell/DellNumb.htm#ConverterWidget there you can do the right concertion between express code with or without dashes to the service tag and from the service tag to the express code, the writer of the program just throws some dashes in the express code.
RICHARD
11TH JUNE 2008 10:35:54
Jacques - thanks for the tip!