Tubbservatory Round-Up – Tools and Resources for Your MSP
This month’s topics include events, webinars, productivity, penetration testing, IT solutions, cybersecurity, and AI.
Tubbservatory: The June 2024 Round-Up Video
Tubbservatory Round-Up #30: June – Week 1
#1 Seven Outsourcing Myths Debunked
Implemented in the right way, an MSP outsourcing is a sure fire path to growth and something all forward-looking MSPs should be well educated on.
The latest eBook from Uptime is Outsourcing for MSPs: The top 7 myths debunked.
The eBook covers:
- Why outsourcing doesn’t mean loss of control
- How clients see outsourcing as an improved service from MSPs
- How your MSP’s security is enhanced by outsourcing
It’s well documented that I’m a huge proponent of MSPs outsourcing, and this eBook is a valuable resource for any MSP who wants to learn more.
#2 Culture Beats Process Every Time!
Culture Beats Process EVERY time, so says MSP Expert Todd Kane in his latest short video.
Process won’t save you from people making mistakes. Look at culture first to solve these issues, says Kane.
#3 Introducing Copilot+ PCs
The big news for MSPs coming out of Microsoft, is that Microsoft has announced a series of hardware in the CoPilot+ PC range.
Built specifically to enhance users’ CoPilot AI experience, these PC’s are manufactured by vendors such as Acer, ASUS, Dell, HP, Lenovo and Samsung.
If MSPs were looking for an excuse to speak to their clients about a hardware refresh, this is surely the opportunity.
#4 Cybercriminals Are Leveraging AI in Their Phishing Attacks
And speaking of AI, a webinar that caught my attention was The Battle of AI: Hackers vs Cybersecurity Professionals with Olesia Klevchuk and Prebh Dev Singh of Barracuda MSP.
With Barracuda investing heavily in leveraging AI to enhance its email security platform, with its powerful detection and response capabilities, this on-demand webinar is well worth MSPs watching.
#5 Channel-Sec: The Security Event for the European IT Channel
June 26th is the date, and London is the location for the big Channel-Sec conference.
Channel-Sec is a great opportunity for MSPs, MSSPs and IT solution providers to keep up to date with the latest threats, trends and advice on growing your security practice.
Tickets are now available!
Tubbservatory Round-Up #30: June – Week 2
#1 Huntress Managed EDR for macOS
Stop Mac Hacks In Their Tracks. Traditionally, Apple Macs have been seen as a safe bet in cybersecurity terms, but times are definitely a-changing. So with that in mind, cybersecurity experts Huntress have announced Huntress Managed EDR for macOS.
And from what I’ve seen, Huntress have put a ton of effort into making this solution a top-tier one for MSPs.
#2 Master Incident Response With Tabletop Exercises
A video that caught my attention was Steve Taylor of RocketMSP speaking to Cybersecurity legend Matt Lee of Pax8 as Lee teaches MSPs to Master Incident Response with Tabletop Exercises.
In the video, Lee explains why every MSP must conduct tabletop exercises to protect clients, offers MSPs a proven framework to plan and execute successful exercises, and explains how to turn tabletop exercises into a profitable service offering.
#3 TubbTalk 153: The Godfather Of Modern Productivity: How To Leverage GTD For Teams
A life-changing book for me was David Allen’s legendary Getting Things Done: The Art of Stress Free Productivity.
Well, Allen is back with his latest book, co-authored with Ed Lamont, entitled Teams: Getting Things Done with Others.
If you want to build a healthy, highly productive team, then this book is one not to miss, and I recently sat down with Allen to discuss the book with the Godfather of Modern Productivity.
#4 How to Purchase an MSP with No Money Down
How can you purchase a Managed Service Provider business with No Money Down?
Well that’s the topic that MSP legends Karl Palachuk, Amy Babinchak and James Kernan discuss in the latest episode of the always entertaining SMB Community Podcast.
#5 CompTIA Community – UK & Ireland Meeting and Spotlight Awards
June 26th sees the CompTIA UK & Ireland community meet in my hometown of Birmingham, UK.
Expect a day filled with expert presentations, engaging discussions with industry peers, and networking opportunities, followed by a black tie evening for the CompTIA Spotlight Awards.
CompTIA events always provide such great value. This is highly recommended.
Tubbservatory Round-Up #30: June – Week 3
#1 What is Penetration Testing? A Comprehensive Guide
We kicked things off in week 3 with a superb resource.
What Is Penetration Testing: A Comprehensive Guide is exactly what it says on the tin!
Cybersecurity specialists Endida have produced an in-depth resource that covers a primer on the benefits of pen-testing, the types of pen tests available to MSPs, how to perform a pen test, and much more.
With automated pen testing becoming the next big cybersecurity opportunity for MSPs, this article is well worth reading.
#2 SuperOps New Office Opened
News that Next-Generation MSP Vendor SuperOps have officially opened their Dallas, Texas office in the United States!
Founder Arvind Parthiban recently cut the red-tape at the Dallas office.
This is the latest Stateside move from SuperOps after they recently hired MSP legend Juan Fernandez as Channel Chief, and a new US-based team featuring former MSPs including Nancy Henriquez.
#3 Tate Talks – with Paul Lloyd, Sellerly
Now, a Podcast that caught my ear was Tate Talks with Chris Tate speaking with Paul Lloyd of Sellerly.
With the majority of MSPs needing help with their sales systems and tactics, Lloyd is the perfect person to hear from, sharing insights from his many years of experience in Managed Service sales.
#4 The Converting MSP Website Checklist
And talking of MSP sales, your MSP website is key to finding new clients.
So, The Converting MSP Website Checklist from Josh Smith on SmarterMSP is a valuable read.
Smith provides a superb checklist on how you can create a converting website for your MSP.
#5 Must Attend Event for the IT Channel
July 2nd 2024 is the date, and Amsterdam in the Netherlands is the location for the Managed Services Summit Benelux.
Celebrating its 7th year, the Managed Services Summit Benelux is now firmly anchored as a leading managed services event for the European IT channel.
Tickets are now available.
Tubbservatory Round-Up #30: June – Week 4
#1 TubbTalk 154: How to Use and Sell Microsoft Copilot for MSP Growth
We kick off this week with a powerful conversation I recently had with Eric (Uhst-lund Fohl-keh-reed) of Pax8.
Eric is the go-to market lead for Microsoft AI at Pax8 EMEA, and in our conversation, he shares a wealth of practical knowledge on how MSPs can start using Microsoft Copilot and other AI resources in real-world situations with clients.
With Artificial Intelligence being the hot topic for MSPs, but with few knowing how to actually make money from AI, this conversation should prove a valuable one for any Managed Service Provider.
#2 We Have an Entire Cauliflower Corridor
“We have an entire cauliflower corridor” are not the words you’d expect to hear from an MSP, but that’s exactly what ramsac Executive Chairman Rob May said in his conversation with Doug Woodburn of IT Channel Oxygen.
UK-based ramsac provide IT solutions, cybersecurity, AI and support services to small businesses, and the humble cauliflower has taken on a symbolic importance for the company.
Intrigued? Check out the interview to find out more!
#3 Copilot for Telegram
Back to AI, and news that Microsoft have recently released a version of its AI-based companion, Copilot, for the popular instant messenger, Telegram.
You can now engage in seamless conversations, access information, and enjoy a smarter chat experience with Copilot, all within Telegram!
Thanks, Guy Gregory of Microsoft for highlighting this news.
#4 What You Can Learn From Failure
An article that caught my eye is “What You Can Learn From Failure” from Dan Sullivan of Strategic Coach.
Successful entrepreneurs look at every experience in one of two ways, says Sullivan. Either they see themselves winning, or they see themselves learning.
#5 Sync in to the Power of ChannelCon 2024
July 30th-August 1st 2024 is the date, and Atlanta, Georgia is the location for this years big CompTIA ChannelCon event!
ChannelCon is a huge event for the IT and Managed Service industry, featuring global experts descending onto Atlanta to build relationships, learn from each other and all in a vendor-neutral environment.
I’ll be at ChannelCon again this year, and it’s definitely one of my favourite events of the calendar.
Admission is free for CompTIA members!
Links to the Resources Mentioned in this Round-Up
From Week 1
- Seven Outsourcing Myths Debunked
- Culture Beats Process Every Time!
- Introducing Copilot+ PCs
- Cybercriminals Are Leveraging AI in Their Phishing Attacks
- Channel-Sec: The Security Event for the European IT Channel
Mentioned in Week 2
- Huntress Managed EDR for macOS
- Master Incident Response with Tabletop Exercises
- TubbTalk 153: The Godfather Of Modern Productivity: How To Leverage GTD For Teams
- How to Purchase an MSP With No Money Down
- CompTIA Community – UK & Ireland Meeting and Spotlight Awards
Week 3
- What is Penetration Testing? A Comprehensive Guide
- SuperOps New Office Opened
- Tate Talks – with Paul Lloyd, Sellerly
- The Converting MSP Website Checklist
- Must Attend Event for the IT Channel
And Week 4
- TubbTalk 154: How to Use and Sell Microsoft Copilot for MSP Growth
- We Have an Entire Cauliflower Corridor
- Copilot for Telegram
- What You Can Learn From Failure
- ync in to the Power of ChannelCon 2024
How You Can Help
As we wrap up Tubbservatory Round-Up #30, it’s time to look ahead to July!
Have something amazing to share? Whether it’s a useful tool or an engaging resource, drop it in the comments below. Let’s keep the knowledge flowing—your contributions are invaluable!
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I'm the MSP Community Manager for Tubblog. A small business owner, technical writer and blogger, with 15 years experience in corporate IT. I frequently attend MSP peer groups and create content relevant to IT service providers and business owners.
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