Tubbservatory Round-Up – Tools and Resources for Your MSP
Each week, Richard diligently scouts for must-have resources, curating a selection tailored for IT Managed Service Providers (MSPs) to stay ahead of the game.
Step into the Tubbservatory – your go-to video with carefully chosen articles, podcasts, and events, all serving as a treasure trove for fellow IT entrepreneurs.
Introducing Tubbservatory Round-Up #24, your December 2023 edition. As we bid farewell to the year, we’ve gone above and beyond to compile this month’s episodes for your viewing delight, ready for you to enjoy at your convenience.
Access the links to these valuable resources at the conclusion of this post, marking the grand finale for the year.
This month’s topics include: AI, Cloud Portability, Cybersecurity, Books, Podcasts, Video’s, Bloppers and Blunders.
Tubbservatory: The December 2023 Round-Up Video
Tubbservatory Round-Up #24: December – Week 1
#1 What Does AI Really Mean for MSPs?
What does AI for MSPs really mean?
This short video from SuperOps polls attendees at the recent Channel Partners event in Las Vegas to hear people’s hopes, fears and concerns about AI.
Take 3-mins to watch this video to understand how your peers are thinking about AI.
#2 What Can Copilot’s Earliest Users Teach Us About Generative AI at Work?
And talking of AI, unless you’re living under a rock, you’ll be aware Microsoft are going all-in with their AI platform, Copilot.
But What Can Copilot’s Earliest Users Teach Us About Generative AI at Work?
This article from Microsoft shares some insights on Perceived productivity gains of Copilot, Copilot’s impact on meetings, email, information search, and writing, and much more.
This is well worth a read for any Microsoft partner.
#3 Unleash Your Cloud Potential With Billy Thompson, Akamai Cloud Computing
Cloud Portability. What does it mean?
Well, a video that caught my attention was from Billy Thompson, Solutions Engineering Manager at Akamai Linode. Thompson shares the importance of cloud-native approaches that are also cloud-agnostic, allowing businesses to harness the full potential of the cloud while avoiding vendor lock-in.
This is a video well worth watching.
#4 Matt Solomon’s Last Week in IT Series
MSP industry rock star Matt Solomon recently launched his “Last Week in IT” series on LinkedIn.
Each week, Solomon shares the top trending companies and products in Managed Services, plus much more.
Check it out!
#5 Huntress’ Tradecraft Tuesday
And finally, if you’re not attending the monthly Tradecraft Tuesday from Cybersecurity specialists, Huntress, you’re missing out on some valuable advice!
Tradecraft Tuesday is a live monthly webinar blending breaking security news, hands-on demonstrations of offensive and defensive security techniques, and much more.
These sessions pull back the curtain to teach you how hackers hack—and what you can do to stop them
Tubbservatory Round-Up #24: December – Week 2
#1 Decoding the Future of MSPs: Verticalization & Multi-Vertical Support | Pax8 – The Game
MSPs are told they should focus on verticals, but what does that really mean?
A video that caught my eye is Decoding the Future of MSPs with Matt Lee and Dominic Kirby of Pax8.
Lee and Kirby explore why verticalization is becoming a game-changer in the MSP industry and how it can help MSPs cater to specific industry needs with precision.
This video is well worth watching.
#2 The Case for Considering AI as a Powerful Tool in Managed Services
It’s time MSPs thought about AI, writes Akshaya Devi of SuperOps.
Devi is at pains to stress this is not yet another “The future of AI is here” article, but instead they share why MSPs need to embrace AI now.
#3 Can AI Replace Humans? Why MSPs Shouldn’t Lose The Human Touch
On the subject of AI, can AI replace humans?
Well, this article from Brandon Sadler at Inbay explains Why MSPs Shouldn’t Lose The Human Touch.
Ensuring your business holds that human touch is vital to keeping customers feeling valued and listened to, writes Sadler.
#4 The channel reacts to this week’s OpenAI drama
And still on the subject of AI, Kelsey Rees at CRN looks at how The Channel has reacted to the recent OpenAI drama.
Rees reports that Rob Pooley, solutions director at Saepio shares that he believes “The traditional tech mentality of ‘move fast and break things’ is a dangerous culture for AI development.”
What do you think? Let us know in the comments below.
#5 The 2024 List of Awesome Events for MSPs
And finally, if you’re looking at planning your attendance at events in 2024 but not sure where to start, we’ve got your back!
Our Awesome List of MSP Events has been updated for 2024. If you’ve got any events you think should be listed, leave us a comment below or get in touch!
Tubbservatory Round-Up #24: December – Week 3
#1 Recommended Books for MSPs
We kick off this week with an amazing newly released book, “Success Frames: Why learning from success is the key to understanding what motivates and inspires us”
In this book, author Rob Hatch provides a practical framework for understanding our unique motivations, habits, and behaviours that enable us to accomplish anything and develop a personal framework for future success.
Highly recommended.
#2 Cyber Security Report for 2024
Hornet Security have just released their Annual Cyber Security Report for 2024.
The Cyber Security Report is an annual analysis of the Microsoft 365 threat landscape, shaped by real-world data meticulously collected and studied by Hornetsecurity’s dedicated Security Lab team.
Download this report now for insights and actionable advice on how to respond and help protect your MSP client’s in 2024.
#3 Tech Marketers Uncorked
A Podcast that caught my ear is the Tech Marketers Uncorked Podcast by Kathryn Strachan of Copyhouse.
Each episode, Kathryn sits down with a different tech marketing leader each episode, sharing a glass of wine and delving into their experience and insights.
Subscribe on your favourite podcast player now!
#4 The Ultimate Video Toolkit
From Podcasts to video, and with video being such an important part of IT business marketing, the free “Ultimate Video Toolkit” from Harrison Cantel could be very useful to MSPs!
This free toolkit includes everything you need in order to hit the ground running with making videos, whether it’s equipment that’s been holding you back or the right tools for editing, this guide has got you covered.
#5 12-days of Christmas Competition
And finally, if you’re not already a subscriber to the awesome SmarterMSP website, then Barracuda MSP are running a 12-days of Christmas competition where new subscribers to the site can win a Nintendo Switch.
Subscription is free, and SmarterMSP contains some really useful, regularly updated MSP information — so this is a win-win!
Go and subscribe now!
Tubbservatory Round-Up #24: December – Week 4
#1 Juan Fernandez’s Post
We kick off this week with big news as high-growth vendor SuperOps has announced the launch of their new US-based team!
Amongst other hires, SuperOps have named former MSP, Shark Tank Winner, and industry veteran Juan Fernandez as Channel Chief, while former MSP Nancy Henriquez will be the new Head of US Community for SuperOps.
SuperOps is definitely a company to watch in 2024!
#2 Uptime Solutions
An insight that caught my eye was from Jason Kemsley of Uptime Solutions on LinkedIn.
Jason shares the statistic that on average, people tell 11 people about a bad experience they had, but only share good experiences with 3 people.
Remember that every interaction with your clients and prospects can make a difference.
If you’re not already following Jason Kemsley on LinkedIn, then I’d recommend doing so as he regularly shares valuable insights.
#3 Gemini Ultra AI
If you missed the announcement of Google’s new Gemini AI system, then prepare to have your mind blown!
On Twitter, Rowan Cheung helped demonstrate how Gemini can understand real-time content such as live video and human speech. With new data and sensors, Gemini will be able to observe, discuss and act upon occurrences in the real world.
This is truly game changing stuff!
#4 Pen Tests v Vulnerability Assessments
When it comes to Cybersecurity, do you know the difference between Penetration Testing and Vulnerability Assessments?
Well, Fiona Whyte of Endida has a superb short explanation in her latest video.
These two types of tests often get compared but in reality they are worlds apart. Only a Pen Test will show you what is truly exploitable.
#5 Team Tubb Takeover – Christmas 2023
And finally, it’s Christmas, and that means the Team Tubb Takeover!
Every day between now and Christmas, my colleagues Gudrun Lauret, Lara Johnson, Pascal Fintoni and Stephen McCormick will be sharing their festive best of the year from Team Tubb in 2023!
You can also find games, a quiz and a Spotify playlist for Christmas!
Have the team been naughty or nice? You’ll have to find out by visiting the page!
Tubbservatory Round-Up #24: December – Week 5
As, it’s Christmas Week, here at the Tubbservatory, we thought we’d take a break from showing you what’s hot in Managed Services, and instead leave you with something special.
So, get ready for a rollercoast of bloopers and blunders, as Richard proves, it’s not always easy to articulate his words on camera!
Thanks to everyone who has contributed and supported the Tubbservatory in 2023.
I’m looking forward to being back in the Tubbservatory for 2024.
See you next year!
Links to the Resources Mentioned in this Round-Up
From Week 1
- What Does AI Really Mean for MSPs?
- What Can Copilot’s Earliest Users Teach Us About Generative AI at Work?
- Unleash Your Cloud Potential With Billy Thompson, Akamai Cloud Computing
- Matt Solomon’s Last Week in IT Series
- Huntress’ Tradecraft Tuesday
Mentioned in Week 2
- Decoding the Future of MSPs: Verticalization & Multi-Vertical Support | Pax8 – The Game
- The Case for Considering AI as a Powerful Tool in Managed Services
- Can AI Replace Humans? Why MSPs Shouldn’t Lose The Human Touch
- The Channel Reacts to this Week’s OpenAI Drama
- The 2024 List of Awesome Events for MSPs
Week 3
- Recommended Books for MSPs
- Cyber Security Report for 2024
- Tech Marketers Uncorked
- The Ultimate Video Toolkit
- 12-days of Christmas Competition
Week 4
- Juan Fernandez’s Post
- Uptime Solutions
- Gemini Ultra AI
- Pen Tests v Vulnerability Assessments
- Team Tubb Takeover – Christmas 2023
How You Can Help
And there you have it, concluding Tubbservatory Round-Up #24 as we step into a new year!
Do you have something incredible to share? Whether it’s an outstanding tool or a mind-blowing resource, we’re all ears! Drop your insights in the comments below, and let’s continue to foster the free flow of knowledge. Your input is highly valued!
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I'm a small business owner, technical writer and blogger, with 15 years experience in corporate IT. I frequently attend MSP peer groups and create content relevant to IT service providers and business owners.
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