Tubbservatory Round-Up – Tools and Resources for Your MSP
Every week, Richard highlights five essential resources that Managed Service Provider (MSP) business owners should pay attention to in the IT industry. The Tubbservatory is a weekly video broadcast that presents valuable articles, podcasts, and events curated specifically for IT business owners. Tubbservatory Round-Up #18 – June 2023 is a compilation of all the Tubbservatory episodes aired throughout June.
And, it’s all edited together for you to watch at your convenience. The items are summarised below, with links to the resources mentioned in the video at the end of this article.
This month’s topics include: EDR/XDR solutions , Cyber Protection, Open Source, PSA Integrations and AI.
Tubbservatory: The June 2023 Round-Up Video
Tubbservatory Round-Up #18: June – Week 1
#1 Advanced Security + Endpoint Detection and Response (EDR)
Acronis recently announced the launch of their Advanced Security + Endpoint Detection and Response (EDR) solution for MSPs.
Historically, most EDR/XDR solutions are complex and expensive — but Acronis EDR is designed for service providers, and enables MSPs to simplify endpoint security and rapidly detect and remediate advanced attacks.
If you’re unfamiliar with EDR, then I’d highly recommend you checking out Acronis Cyber Cloud solutions to learn more.
#2 The Power of Portability Explained with Billy Thompson, Akamai Cloud Computing
Data Portability ensures individuals can easily obtain, move, copy, transfer and reuse their personal data across different services and IT environments.
Therefore, Data Portability is definitely something that MSPs should value!
In this video Billy Thompson, Solutions Engineering Manager for Akamai Cloud computing talks to James Steel of Linode about portability; what it means, and why it’s important for businesses.
#3 From Busy to Productive: A Guide to Achieving More with Your Time
Now, if you work in the technology field, especially for an MSP, then you’re always busy.
Managing your task list and your calendar while balancing a lot of conflicting priorities can be really stressful.
So, I’d recommend checking out this short video from MSP Expert, Todd Kane. Here Todd summarises the fundamentals of using your task list in cohesion with your calendar to get more done.
#4 Relax Focus Succeed Video Channel
And talking of productivity, I highly recommend you check out Karl Palachuk’s Relax, Focus and Succeed video channel for a wealth of personal development and productivity tips. I can’t recommend Karl’s work highly enough.
#5 The Ultimate Growth Conference
And finally, June 13th-14th 2023 is the date for The Ultimate IT Growth Conference in Orlando, Florida!
Hosted by MSP Expert, Jennifer Bleam of MSP Sales Revolution, The Ultimate IT Growth Conference is designed to give you and your salesperson a clear sales plan with a new-found ability to close naturally.
And if you use the promo code ‘richardtubb’, it’s worth $100 off the ticket price. What are you waiting for?
Tubbservatory Round-Up #18: June – Week 2
#1 What is Endpoint Detection and Response (EDR)?
Acronis recently announced the launch of their EDR – endpoint detection and response solution.
EDR is reliant on real-time monitoring, endpoint data collection, and rule-based automated response and analysis to secure a system against potential security incidents.
EDR is a real game changer for MSPs in the fight against cybercriminals, and I’d highly recommend you check out Acronis Cyber Protection solution.
#2 The Do’s and Don’ts of M&A for MSPs
What are the the do’s and don’ts of M&A for MSPs?
Mergers and acquisitions is a hot topic for IT businesses right now, so you won’t want to miss this live session on 13th June 23 with Tom Andrulis, CEO of Intelligent Technical Solutions (ITS) and George Smith of Augmentt.
In the session, Tom will cover common barriers, red flags, and some of the fundamentals MSPs should begin to consider as they prepare to exit their business.
Registration is now open.
#3 Service Desk Solution of the Year
Congratulations to ManageEngine who won the Service Desk Solution of the Year Award in The Technology Reseller awards!
ManageEngine have an impressive suite of IT Operations and Service Management Software that MSPs should be aware of.
#4 The 2023 Guide to Open Source Applications for MSPs
And talking of innovative technology, check out The 2023 Guide to Open Source Applications for MSPs from James Steel of Akamai Linode.
Managed service providers have a unique opportunity to leverage open source tools for their businesses and their customers. The problem is this; where do you start?
Read this article for Steel’s tips on the best in Open Source for 2023.
#5 Look, You knew This Was Going to Happen… 👀
And finally, Scott Riley of Cloud Nexus wins the award for most innovative and amusing video on Cybersecurity with this tongue-in-cheek look at Darth Vader from Star Wars.
Riley is a brave man to cross the Sith Lord. The force is clearly strong with this one!
Tubbservatory Round-Up #18: June – Week 3
#1 The Evolving Landscape of the MSP Business Report 2023
The much anticipated Evolving Landscape of the MSP Business Report 2023 was recently released.
This annual report was created based on a survey conducted by independent market researcher Vanson Bourne and commissioned by Barracuda MSP.
A key headline from the report is that MSPs are expecting an average growth of 33% in 2023, and the report shares steps MSPs can take to overcome some of the challenges anticipated in 2023.
This report is a free download and highly recommended for MSPs.
#2 The MSP Initiative with George Bardissi
Now, a Podcast that caught my ear was The MSP Initiative hosted by George Bardissi.
Every Tuesday and Thursday at 1PM EST, Bardissi hosts experts from the IT Channel to highlight some real topics happening in your MSP business.
Recent episodes feature George Smith from Augmentt, noted cybersecurity expert Matt Lee of Pax8, and Greg Howard from Acronis.
It’s definitely one to listen to!
#3 This is The #1 Reason Lead Generation Doesn’t Work
This is the #1 reason lead generation doesn’t work, writes Kendra Olney Lee for SmarterMSP.
And the reason is not what you think!
The biggest challenge with lead generation, both sales prospecting and marketing campaigns, is that it takes time for you to see the results, writes Onley Lee.
This is an excellent article, well worth reading if you want some help with your MSP sales & marketing.
#4 A Single Conversation Saved Us Over $100,000
How can a single conversation saved an MSP over $100,000?
That’s what MSP expert Todd Kane explains in his latest video.
When the phrase “What If…” stands in your way, remember this story to have the courage to push past the doubts.
#5 PAX8 Launch Briefing
And finally, for MSPs in the UK, the latest of the highly rated Pax8 Virtual Launch Briefing takes place on 27th June.
The 90-minute briefing promises one mission: to grow your business. With an agenda on solutions for common MSP pain points, PSA integrations that ease billing headaches, plus get an inside look from a current Pax8 partner and see how Pax8 helps the modern partner achieve 249% ROI over three years.
Registration is now open!
Tubbservatory Round-Up #18: June – Week 4
#1 Cloud Backup Protects Teams Chats
With the majority of MSP clients adopting Microsoft Teams, has your IT business considered how to protect Teams chats?
In this video, two MSPs, Matt Dillon of Reciprocal Technologies and Vinod Paul of Align speak to SkyKick to offer their perspective on how they’ve seen massive gains in their continuity business by thinking about Microsoft Teams chats and more.
This is a video well worth watching!
#2 The Co-managed IT Starter Guide for MSPs
With co-managed IT becoming a big growth area for MSPs, this eBook from SuperOps will be of interest.
The Co-managed IT Starter Guide for MSPs shows MSPs where the need for co-managed IT comes from, why MSPs should opt for a co-managed IT model, and 7 tips for getting started with co-managed IT services.
#3 6 Steps to Build a Customer Success Roadmap
An article that caught my eye is 6 Steps to Build a Customer Success Roadmap by Juan Fernandez of CompTIA.
Pre-meeting planning is key, writes Fernandez, who is the CEO of HacWare.
#4 End-to-End Accounts Receivable Software
If you’ve ever experienced the challenges of cash-flow problems due to client late payments, then this tool may be of interest to you.
Chaser is an end-to-end accounts receivable tool that integrates with Xero and other popular accounting packages.
It automatically chases up outstanding invoices and helps MSPs to reduce their billing time.
Plus, a free trial is available.
#5 MSP Growth Hub Sales & Marketing Discovery Day
And finally, for UK MSPs, the MSP Growth Hub Sales & Marketing Discovery Day takes place on June 27th in Luton.
Hosted by MSP experts Ian Luckett and Stuart Warwick, this free event offers to help MSPs understand How to build a Sales & Marketing engine that works, rather than having to rely on referrals.
Registration is now open. To book your spot, simply email ia*@th*************.com
Tubbservatory Round-Up #18: June – Week 5
#1 Automation to Easily Implement MFA and Access Protection in M365
Inconsistent and often incomplete Identity and Access Protection is the #1 M365 security vulnerability, and enabling Multi-Factor Authentication is probably the top step MSPs can take to help their clients stay safe.
So a workshop that caught my eye was the session on Automation to easily implement Multi-Factor Authentication (MFA) and Access Protection in M365 by SkyKick.
This workshop is now available to view on demand.
#2 Life and Business Lessons on Resilience
A podcast that caught my ear was Mark Copeman of Wingman Marketing speaking to SuperOps about life and business lessons on resilience.
Copeman, the author of the books MSP Secrets Revealed and Help Desk Habits, has worked closely with MSPs for many years. In this episode, he talks candidly about facing a serious health crisis at the age of 27, and what MSPs can learn from his experience.
It’s a very personal and insightful piece, and worthy of your time to listen to.
#3 Blank Blocks of Time – A Relax Focus Succeed Video
And talking of life advice for MSP owners, MSP Expert Karl Palachuk shares some powerful advice on blanking out blocks of time in his latest short video.
If you don’t block time out to work on your own priorities, don’t expect to ever get to them!
#4 Progressive Mindset: Build a Thriving Culture in Your Business
How can you build a thriving culture in your business?
That’s the topic that Bradley Munday and Jason Kemsley of Uptime Solutions tackle in the latest episode of their Progressive Mindset Podcast.
A culture decides how long people want to stay with you, how attractive you are to prospective talent and more importantly how much people can grow and perform when with you, shares Brad and Jason.
#5 Let the Monk Catch the Arrow
And finally, if you’re a fan of Dungeons & Dragons, then you may be familiar with the phrase “Let the Monk Catch the Arrow”.
If not, then in this article Chris Brogan shares what MSP owners can learn about giving your team the opportunity to shine and do the thing they do best.
This is a short, but extremely powerful read.
Links to the Resources Mentioned in this Round-Up
From Week 1
- Advanced Security + Endpoint Detection and Response (EDR)
- The Power of Portability Explained | Interview with Billy Thompson, Akamai Cloud Computing
- From Busy to Productive: A Guide to Achieving More with Your Time
- Relax Focus Succeed
- The Ultimate Growth Conference
Mentioned in Week 2
- What is endpoint detection and response (EDR)?
- The Do’s and Don’ts of M&A for MSPs
- Service Desk Solution of the Year
- The 2023 Guide to Open Source Applications for MSPs
- Look you knew this was going to happen… 👀
Week 3
- The Evolving Landscape of the MSP Business Report 2023
- The MSP Initiative
- This is the #1 Reason Lead Generation Doesn’t Work
- A Single Conversation Saved Us Over $100,000
- PAX8 Launch Briefing
Week 4
- Cloud Backup Protects Teams Chats
- The Co-managed IT starter guide for MSPs
- 6 Steps to Build a Customer Success Roadmap
- End-to-End Accounts Receivable Software
- MSP Growth Hub Sales & Marketing Discovery Day
And Week 5
- Automation to Easily Implement MFA and Access Protection in M365
- Life and Business Lessons on Resilience
- Blank Blocks of Time – a Relax Focus Succeed Video
- Build a Thriving Culture in Your Business
- Let the Monk Catch the Arrow
How You Can Help
That’s all from the Tubbservatory Round-Up #18!
Have you come across an exceptional tool or resource that you believe would capture our attention?
Feel free to share it with us in the comments below. We would greatly appreciate your input!
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I'm a small business owner, technical writer and blogger, with 15 years experience in corporate IT. I frequently attend MSP peer groups and create content relevant to IT service providers and business owners.
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