What is Dropsuite and why is it useful for MSPs?
Well, as an IT Managed Service Provider (MSP) or IT Solution Provider business, you’ll undoubtedly support clients that use Microsoft 365 or Google Workspace to run their business.
With most modern businesses relying on M365 or Google Workspace, you know just how important it is to keep everything secure and backed up.
I was reminded of this within my own business when we recently had to restore some deleted emails to our Google Workspace setup.
The importance of email in modern business
We’ve all experienced the situation where someone has accidentally (or perhaps, not so accidentally…) deleted an important email.
Relying on Microsoft or Google to assist you when you urgently need to restore data is *not* my suggested option. This can be time-consuming and frustrating.
For my business, part of the challenge is that we’re a busy team, with people all over the world.
For example, my EA, Kareena, who is based in South Africa, is constantly in touch with our clients.
Therefore, Kareena needs to be able to access her emails without interruption. As you can imagine, radio silence with clients isn’t good!
Thankfully, for the past few months, we’ve used a solution that can help you automate the backup of your cloud-based data and easily and quickly recover it.
The solution we’ve been using is Dropsuite.
What is Dropsuite?
Dropsuite is a cloud-based backup and recovery solution.
In their own words, the Dropsuite solution lets users “effortlessly and securely backup, restore, and migrate all business-critical email data.”
Although Dropsuite is primarily designed for M365 and Google Workspace backup, the solution offers Quickbooks Online and website backup as well — giving you even greater peace of mind.
Here are just a few reasons why you might want to consider using Dropsuite within your MSP business.
Dropsuite is Easy to Use for MSPs
We’ve found that one of the best things about Dropsuite is that it’s incredibly easy to use.
As well as being multi-tenant for MSPs, the Dropsuite platform is designed with the end user in mind.
This means that even if your clients are not tech experts, they can still use Dropsuite with ease.
As a result, you should see a drop in support tickets as end-users can self-serve their own data restoration requirements.
Within Team Tubb, we’ve found that the Dropsuite user interface is intuitive, and the setup process is straightforward.
In conclusion, you can be up and running with Dropsuite in no time.
Dropsuite Provides Complete Protection
As mentioned, Dropsuite provides complete protection for your Microsoft 365, emails, and Google Workspace:
- Clients avoid coercion by threat actors because their records, emails, and business-critical files are safe and backed up
- Data loss is minimised or entirely averted
- Recovery from an attack can be quick and unhindered
- Clients can set flexible data retention rates that match compliance requirements and regulations tailored for every industry
This means that you can rest easy knowing that your clients’ data is safe and secure, even in the event of a disaster.
Using Dropsuite, you can back up all of your files, emails, contacts, calendars, and more, and restore them at any time.
Dropsuite is Affordable
Another great thing about Dropsuite is that it’s affordable.
As an MSP, you can choose from different pricing plans to find the one that works best for your business model.
Peace of Mind through Backup
Using Dropsuite can give you peace of mind knowing that your client’s data is protected.
In today’s digital age, data breaches, and cyber attacks are more common than ever.
However, by using Dropsuite, you can ensure that your business is prepared for anything.
For example, everything you store in Dropsuite is protected against ransomware.
That means that if the worst happens, and your client’s M365 or Google Workspace data is breached, then everything is backed up and fully recoverable.
Moreover, Dropsuite security includes MFA and military-grade encryption to ensure data is secure both in transit and at rest.
Since deploying Dropsuite within our business (I’ll share more about how to deploy Dropsuite at the end of this blog), we’ve not had to worry about whether our data is being protected.
Dropsuite is Scalable
Dropsuite is a scalable solution that can grow with your Managed Service Provider (MSP) business.
Whether your MSP primarily deals with Small and Medium-Sized Businesses (SMBs), Mid-Market or Enterprise clients, Dropsuite works well.
In short, you can easily add more users, storage, and features as your MSP business and client business grows.
What are the Benefits of Dropsuite for MSPs?
Using Dropsuite helps your MSP to ensure compliance.
I know that adhering to GDPR legislation can be a headache for MSPs.
Fortunately, Dropsuite is designed to help make it a little easier.
Dropsuite offers MSPs support with both data privacy laws and regulatory compliance.
It’s essential that your MSP business not only correctly stores any client data, but you can access it quickly, too, if asked.
Some other benefits of Dropsuite include:
- eDiscovery
- Business Intelligence (BI) analytics
- Archiving
Dropsuite for eDiscovery
Some of your MSP clients may be asking you for eDiscovery tools.
I think it is fair to say that the majority of MSPs wouldn’t know where to direct their clients when they experienced this request.
So, it’s worth being aware that Dropsuite provides eDiscovery tools that your clients can use for investigations, regulatory compliance, and legal proceedings.
BI Email Analytics in Dropsuite
An interesting use case for Dropsuite is with Business Intelligence (BI) analytics.
Perhaps your clients are struggling with complicated data sets from their emails.
Well, how about having these turned into a simple report you can use or share with clients?
Dropsuite’s Business Intelligence insights are free, and they provide a great toolset for email analytics.
As a result, you can use old email data to create actionable BI data for your MSP clients.
Email Archiving in Dropsuite
Dropsuite’s email archiving is built on top of backup, so you can store older data as you need.
Dropsuite email archiving:
- Uses journaling to capture every sent or received email
- Simplifies the management of email systems
- Is tamper proof (great for investigations or audits)
- Is searchable and emails are easily retrievable
Therefore, as well as helping you stay compliant, you can use archiving for a whole range of analyses and insights for your clients.
Seamless integration: Whether you use Google, Microsoft, IMAP/POP, or an alternative email system, you can integrate with Dropsuite.Plus, they deliver ‘streamlined provisioning, billing, and support.’
Technical Support
We’ve had a really good experience with Dropsuite for deployment and support.
As well as a responsive and helpful tech support team that is available when you need them, Dropsuite also helps by offering training and marketing to their MSP partners.
How to Deploy Dropsuite for MSPs
We found the deployment of Dropsuite to be very easy.
In our case, the deployment was handled by the technical team at Dropsuite — they offer this deployment help for any MSP partner.
As mentioned, we’re a Google Workspace shop, but Dropsuite can work to protect both your Microsoft 365, emails, and Google Workspace clients.
Here’s what our deployment looked like.
Step 1: Sign up for Dropsuite for MSPs
The first step is to sign up for Dropsuite. It has a partner choice model, allowing you to partner in multiple ways.
Back in 2018, Dropsuite announced a partnership with Pax8.
What this means is that MSPs that partner with Pax8 can easily provide Dropsuite to their Managed Services clients, and this is the option we chose.
Once you’ve signed up to Dropsuite, you will then receive an email with instructions on how to get started.
Step 2: Install the Dropsuite App
Dropsuite will walk you through the setup process and connect to your Microsoft 365, emails, or Google Workspace accounts.
If you’re using Google Workspace, you will need to install the Dropsuite connectivity for Google.
Step 3: Configure Your Backup Settings
Once you’ve installed Dropsuite, you’ll need to configure your backup settings.
This includes selecting the files, emails, contacts, and calendars you want to back up.
You can also choose how often you want to back up your data and where you want to store your backups.
Step 4: Monitor Your Backups
After you’ve configured your backup settings, you’ll need to monitor your backups to ensure everything is working properly.
You can monitor your backups through Dropsuite, which will show you the status of your backups and any errors that may have occurred.
Step 5: Restore Your Data
A backup is only as good as a restore!
In the event of a disaster, you may need to restore your data from your backups so it is best to test out a data restore before an emergency.
With Dropsuite, this is a straightforward process.
You can restore your data through the website and it will be available for you to access in no time.
(App is Google only)
Conclusion
In conclusion, Dropsuite is an excellent solution for IT Managed Service Providers who want to protect Microsoft 365, emails, Google Workspace data, and more.
We have found that Dropsuite is easy to use, provides complete protection, is affordable, offers peace of mind, and is scalable.
As a result, if you’re looking for a data protection solution, we recommend checking out Dropsuite.
By using Dropsuite, you can rest easy knowing that your data is safe and secure, even in the event of a disaster.
Do you use Dropsuite or something similar to backup your clients’ M365 or Google Workspace data? How do you find that the solution works for your MSP? Please leave a comment below or get in touch.
How can I get it?
To find out more visit the Dropsuite website.
You can also follow Dropsuite on Twitter, visit the Dropsuite Facebook page, or visit the Dropsuite LinkedIn page.
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Richard Tubb is one of the best-known experts within the global IT Managed Service Provider (MSP) community. He launched and sold his own MSP business before creating a leading MSP media and consultancy practice. Richard helps IT business owner’s take back control by freeing up their time and building a business that can run without them. He’s the author of the book “The IT Business Owner’s Survival Guide” and writer of the award-winning blog www.tubblog.co.uk
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